Refund policy

Return Policy

We want you to be satisfied with your purchase. Return eligibility and shipping responsibility depend on the reason for the return.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery. If an item arrives damaged, defective, missing components, or different from what you ordered, contact Customer Service within [5–7] days of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Photographs of the product, packaging, shipping label, and visible damage
  • Photographs of the item and serial or model number, when applicable

After reviewing the claim, we may provide replacement parts, replace the product, arrange a return, or issue a refund, depending on the nature of the issue.

For approved claims involving shipping damage, manufacturing defects, or an incorrect item:

  • We will cover reasonable return-shipping or freight costs.
  • We will provide return instructions or arrange carrier pickup when required.
  • Original shipping charges will be refunded when the complete order is returned because of our error, confirmed damage, or a confirmed defect.
  • No restocking fee will apply.

Please do not discard the product or its packaging and do not ship an item back before receiving return authorization. Unauthorized freight charges or shipping services arranged independently by the customer may not be reimbursed.

Damage caused by improper assembly, misuse, normal wear and tear, unauthorized modification, or damage occurring after delivery is not considered shipping damage or a manufacturing defect.

Returns for Other Reasons

Unused products may be returned within 30 days of delivery for reasons such as ordering the wrong item, changing your mind, size or color preference, or no longer needing the product.

For returns not related to confirmed damage, a defect, or our error:

  • The customer is responsible for all return-shipping or freight costs.
  • Original shipping, delivery, assembly, expedited-service, and handling charges are nonrefundable.
  • If we provide a prepaid return label or arrange freight pickup, the actual return-shipping cost will be deducted from the refund.
  • A restocking fee of up to 20% may apply to oversized, assembled, opened, or freight-delivered merchandise.
  • The product must be returned unused, unassembled, and in resalable condition with all parts, manuals, accessories, and original packaging.

Products showing signs of use, improper assembly, missing components, or damage caused by inadequate return packaging may receive a reduced refund or may be ineligible for return.

Refused and Undeliverable Shipments

Orders refused at delivery or returned because of an incorrect address, missed delivery appointment, or failure to accept delivery will be treated as a non-damage return. Original and return freight charges may be deducted from the refund.

If a shipment appears damaged at delivery, please photograph the damage and note it on the carrier’s delivery receipt when possible. Refusing a damaged shipment will not affect your eligibility for assistance, but you should contact Customer Service immediately.

Return Authorization

All returns require prior authorization. Contact Customer Service at customerservice@capbarbell.com before returning an item. Returns sent without authorization may be delayed, refused, or returned to the sender.

Approved returns must be shipped or made available for pickup within 10 business days after authorization.

Refund Timing

Refunds are issued to the original payment method after the returned product has been received and inspected. Please allow 10 business days after inspection for the refund to be processed. Shipping deductions, restocking fees, or reductions for missing or damaged components will be itemized when applicable.

This policy does not limit any rights or remedies available under applicable law.

For any questions about the Return Policy please contact us at customerservice@capbarbell.com.